Technical Support Manager - Print Solutions
Cambs, Anglia, Northants , Bucks, Rutland, Beds
Applications & Support, Other
Dependent on capability
Internationally recognised business within the industrial print solutions marketplace is actively seeking to recruit a highly capable man manager to take responsibility for the development of its Technical Support Team.
As Technical Support Manager - Print Solutions, you will be responsible for leading their highly skilled team, in the delivery of â€œworld classâ€ technical support to customers and channel partners. You will be focussed on delivering consistent process improvement and building strong relationships across the business functions and improving the capabilities and effectiveness of the service and support function as a whole.
To be successful within this Technical Support Manager job, you will have experience in a similar role, with proven skills managing and developing a motivated and talented team, ensuring personal development plans are in place as well developing training needs within the channel partners. You will be an effective leader, problem-solver and possess superb negotiation and conflict resolution skills.
A natural Customer Service professional, you will act as the conduit between the clients and internal business partners, helping drive change and adapting the business process to deliver on changing market requirements. You will equally act as the link between Field Service engineers and the service organisation to improve the tools and the capabilities of your team.
It is imperative that you have have proven experience managing and leading a team of client facing engineers, as well as experience within Technically based Customer Support with a technology-based manufacturer or fast-paced distributor.
This is a superb opportunity to take a team leadership role within a growing business with a clear professional development and career progression plan for the future.
To apply for the role of Technical Support Manager - Print Solutions contact Jamie King on 01582 878815 quoting Ref JBK10967/28