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Software Support Engineer

  • Location: Brierley Hill, Dudley, West Midlands
  • Sector: IT, Test & Maintenance
  • Job type: Permanent
  • Job reference: DRD12944/14
  • Salary: Up to £35,000 + Benefits + Career Progression!

Job description

Do you have the analytical and customer service skills to take on an advanced Software Support Engineer job within a global leading technology company working on the development of innovative automation equipment?

This Software Support Engineer job will require you to work in harmony with the software development team to investigate, test and resolve technically complex issues.

Key responsibilities for this Software Support Engineer job include:

> Provide advanced technical software support over the telephone and internet.
> Drive root cause analysis and troubleshooting on software products allowing for resolution.
> Assist in installation and maintenance of systems and environments.
> Identify and present product training, recommendations of enhancements.
> Act as customer support and technical interface to engineers and technical teams.

Key qualifications and experience for Software Support Engineer job:

> MUST HAVE degree in Computer Science, Engineering or a Technical Equivalent or Min 5 years' experience.
> Strong understanding of SCADA software, SQL, IT and Windows.
> Software engineering experience.
> Ability to trouble shoot and investigate at an advanced technical level.
> Good customer service and communications skills.

The ideal candidate for this Software Support Engineer job will be someone with a passion to succeed, with an agile mind-set, willing to propose and experiment with new ideas.

This Software Support Engineer job in Dudley, West Midlands is a fantastic opportunity to join a company who offer dynamic, challenging and exciting career opportunities and is commutable from Birmingham, Wolverhampton, Telford, West Bromwich, Walsall and Stourbridge.





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