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Head Of Field Support And Customer Service

  • Location: London
  • Sector: Management, Production
  • Job type: Permanent
  • Job reference: LAT35003/15
  • Salary: Negotiable plus great benefits

Job description

My client are the leading UK - based home energy storage manufacturer whose mission is to make a 100% clean energy system possible. This up and coming business based in London have secured significant partnerships with energy suppliers and therefore is looking for an innovative Head of Field Support and Customer Service to join them.

The Head of Field Support and Customer Service, London will lead all the customer support activities. The role will include supporting the Field Operations Manager to deliver excellent installation and field service support. Some of the duties will be to ensure the installation of customer products reliably and on time, meeting quality expectations and to an acceptable cost. You will also be managing regulatory compliance and relationships with NICEIC and DNOs. You will ensure the resolution of faults and warranty issues meeting quality expectations and to an acceptable cost.

The Head of Field Support and Customer Service, London will have prior experience of running a customer service and field operations team with a technical consumer product. You must have experience/understanding of NICEIC standards. You will have the ability to build, lead and continually improve the performance of a customer service and field operations team.

APPLY NOW for the Head of Field Support and Customer Service, London by sending your CV and Cover Letter to ltarbox@redlinegroup.Com otherwise we always welcome the opportunity to discuss other Field Service jobs on 01582 878829.
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