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First-Line Service Desk Technician

  • Location: Poole
  • Sector: IT
  • Job type: Permanent
  • Job reference: DRD324/18
  • Salary: Up 10 £27,000 + £10,000 OT

Job description

Are you an enthusiastic, energetic and confident individual with an interest in innovative and forward thinking technology?

This First Line IT Support Technician job in Poole is a fantastic opportunity to join a company who offer dynamic, challenging and exciting career opportunities and is commutable from Bournemouth, Broatstone, Wimborne Minster, Christchurch, Ringwood, Verwood, Blandford Forum, Bere Regis, Cranborne, Shaftesbury, Dorchester, Weymouth and New Milton.

Key Responsibilities required for First Line IT Support Technician job include:

> Providing support and acting as the first point of contact for all customers.
> Monitoring the first line queue for new incidents and requests, taking ownership of relevant reported incidents as well as handling phone calls and carrying out triage.
> Carry out remote diagnostic tests, checks and fixes when incidents are logged by customers.

Key Skills/Knowledge for First Line IT Support Technician job include:

> Previous Experience in a customer orientated role with excellent customer service skills.
> Experienced in an IT support environment.
> Able to quickly learn industry standard and bespoke software to an advanced user level.
> Analytical problem solving and able to follow process.
> Confidently communicate both verbally and electronically in a clear, professional manner.

Desirables for First Line IT Support Technician job include:

> An understanding of ITIL and its objectives would be an advantage
> One year of experience in a Service Desk or a Customer Support environment.

This large corporation is international in scope and operates in approximately 4,000 cities in 60 countries!

For more information on this First Line IT Support Technician job in Poole or to discuss similar jobs, please call Dannielle Dickens at Redline Group on 01582 878831 or email ddickens@Redlinegroup.Com with an up to date C.V and covering letter.


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