Accessibility Links

Customer & Service Support Technician - Shift

  • Location: Poole
  • Sector: IT
  • Job type: Permanent
  • Job reference: DRD324/18
  • Salary: Up to £27,000 + £10,000 OT

Job description

Are you an enthusiastic, energetic and confident individual with an interest in innovative and forward thinking technology?
New position available for Customer & service Support Technician - Shift work, with opportunity to develop!

This Customer & service Support Technician - Shift job in Poole is a fantastic opportunity to join a company who offer dynamic, challenging and exciting career opportunities and is commutable from Bournemouth, Broatstone, Wimborne Minster, Christchurch, Ringwood, Verwood, Blandford Forum, Bere Regis, Cranborne, Shaftesbury, Dorchester, Weymouth and New Milton.

Key Responsibilities required for Customer & service Support Technician - Shift job include:

> Providing support and acting as the first point of contact for all customers.
> Monitoring the first line queue for new incidents and requests, taking ownership of relevant reported incidents as well as handling phone calls and carrying out triage.
> Carry out remote diagnostic tests, checks and fixes when incidents are logged by customers.

Key Skills/Knowledge for Customer & service Support Technician - Shift job include:

> Previous Experience in a customer orientated role with excellent customer service skills.
> Experienced in an IT support environment.
> Able to quickly learn industry standard and bespoke software to an advanced user level.
> Analytical problem solving and able to follow process.
> Confidently communicate both verbally and electronically in a clear, professional manner.

Desirables for Customer & service Support Technician - Shift job include:

> An understanding of ITIL and its objectives would be an advantage
> One year of experience in a Service Desk or a Customer Support environment.

This large corporation is international in scope and operates in approximately 4,000 cities in 60 countries!

For more information on this Customer & service Support Technician - Shift job in Poole or to discuss similar jobs, please call Dannielle Dickens at Redline Group on 01582 878831 or email ddickens@Redlinegroup.Com with an up to date C.V and covering letter.

Contact me for a more detailed discussion.
Contact me
Similar jobs
Senior Business Analyst - Oil & Gas
    Bhavesh Patel
  • £50,000 - £60,000 + Benefits
  • Dudley, West Midlands
  • A global leading technology company that work on the development of automation equipment for the Oil & Gas sector are seeking a skilled Senior Business Analyst - Oil & Gas to join
Software Support Engineer
    Dannielle Dickens
  • Up to £35,000 + Benefits + Career Progression!
  • Brierley Hill, Dudley, West Midlands
  • Do you have the analytical and customer service skills to take on an advanced Software Support Engineer job within a global leading technology company working on the development of
Infrastructure Support Engineer - Linux / Windows
    Laura Deal
  • £35,000 - £40,000 basic + Benefits
  • Derby, Derbyshire
  • My client based in Derby design and manufacture a range of complex networking products that are sold all over the world. Due to expansion they currently require an Infra