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Contract Service Manager

  • Location: Vienna
  • Sector: Digital / FPGA, IT, Software Apps / C++ / C# / Java
  • Job type: Contract
  • Job reference: za37673/1
  • Rate: 600 - 650 per day
This vacancy has now expired.

Job description


Service Manager - ERP solutions, ITIL, Telecoms, Process

A valued client of ours is looking for a contract service manager to be based in Vienna onsite with a major telco company. This will be an initial 6 months engagement with a view to extend.
The Service Manager is the key-contact for business stakeholders & service management with regards to all kind of operational aspects for the hosted ERP-Solution. The Service Manager is responsible for the
Daily operation of the assigned service domain within the GSI (ERP Global Single Instance) covering all systems & services managed for the corresponding Operating Country (OPCO).
Periodic updates regarding the service delivery execution, continuous improvement initiatives, ongoing investigations are to be performed.

Main skills would include:
An excellent understanding of global ERP estates and the development of operational and service excellence across a globally shared user base.
Demonstrable high-quality record of working in the mobile telecommunications industry is a huge added bonus
In-depth knowledge of industry best practice and methodologies, specifically ITIL
Experience of presenting to, negotiating with and influencing a wide variety of audiences
Experience of working in global and virtual teams and engaging with subject matter experts spanning more than one country
Strong leadership skills, ability to think creatively and develop solutions to complex business challenges with a hands-on approach

Superb stakeholder management and fluency in English. German language is not necessary.

Service Manager - ERP solutions, ITIL, Telecoms, Process

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