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Cloud Support Engineer

  • Location: Cambridge
  • Sector: IT, Other
  • Job type: Permanent
  • Job reference: MRJ3196/102
  • Salary: to £ 35K+training+benefits
This vacancy has now expired.

Job description

An excellent opportunity for an experienced Network Support Engineer to move into a newly established Cloud Support role, supporting Global systems, to enable a transition from ‘product' to ‘service' focus. This exciting position is entirely new to the company, and as such, is a great chance to help shape and define cloud services and the role itself.

You would be joining a successful, award winning, world leading developer of sophisticated, low volume, high value capital equipment, who are introducing remote monitoring services and tools, to enable real-time insight in to customer needs and installed equipment performance around the world.


The job will involve -


> Supporting all online cloud administration tools and reporting on their performance

> Supporting improvements and new features in the cloud remote monitoring system

> Providing advice and resolution to technical problems occurring ‘in the field'

> Advising Channels and Distributors on cellular (3G) connectivity for specific customer locations, worldwide

> Supporting a sophisticated cloud based remote equipment monitoring service

> Regular monitoring and reporting on system performance to identify potential improvements


Suitable experience for the Cloud Support Engineer includes -


> Strong experience within a Network or IT support role

> WAN network and firewall administration

> Network troubleshooting

> Linux command-line (CLI) experience

> Strong technical understanding of how data flows and associated issues with data integration into workflows


Nice to have skills include -


> Internet of Things - IoT networks and protocols MQTT, OPC-UA, Intercomm5 etc …
> Experience in 3G remote communications


One of the attractions of the job is that if you don't already have Cloud support / specific protocols knowledge, the company are happy to teach those.

The successful applicant for the Cloud Support Engineer role will also need a strong technical focus, be eager and quick to learn new skills, able to capture customer requirements and, importantly, be inquisitive, with a real interest in Internet of Things (IoT) technology.

A really great job for an experienced Network or IT Support Engineer with good networking skills to move into a Cloud Support Engineer role, picking up new skills in an exciting new, high potential position.


For more information on this job or to apply for this or similar Cloud Support, IoT Support, Network Support or IT Support jobs, please contact Mike Jenkins on mjenkins@redlinegroup.Com or 01582 878827.

Contact me for a more detailed discussion.
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