This role requires both Fluent English and Korean language skills.

My client are a global leader in consumer electronics who have an opportunity for a Customer Experience (CX) Analyst- Korean Speaking based in Surrey.  

The Customer Experience (CX) Analyst - Korean Speaking, based in Surrey, will be responsible for analysing market trends and customer issues to develop software verification strategies. This role involves real-time monitoring of market changes and user feedback to optimise quality improvement activities and testing processes, ultimately enhancing customer satisfaction. Other responsibilities include:

- Analyse market trends, competitor activities, user reviews and feedback.
- Identify key issues and potential risks, prioritising them effectively.
- Design software verification plans and scenarios based on analysed market data.
- Develop testing strategies to ensure effective quality management.
- Identify product and service issues from the user perspective.
- Propose quality improvement ideas using user experience data.

The Customer Experience (CX) Analyst- Korean Speaking, Surrey will have:
•	Proven experience in customer experience analysis and data-driven decision-making.
•	Strong understanding of software development life cycle (SDLC) 
•	Must have Korean language skills. This position requires communicating with colleagues based in South Korea.  
•	Experience in customer feedback management systems or VOC (Voice of Customer) analysis.

APPLY NOW for the Customer Experience (CX) Analyst, Surrey, by sending your CV to rdent@redlinegroup.Com.